Privacy Policy

Who We Are

Scope Services Group Limited is the data controller and is responsible for your personal data.

Contact Details

For any questions about this privacy notice or our data protection practices, please contact us at info@scopeservicesgroup.com

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, title, and (for business contacts) job title.  

• Contact Data: Home address (for clients with remedial work), business address (for business contacts), email address, and telephone numbers.

• Transaction Data: Details of any remedial work undertaken at your property.

We do not collect Special Categories of Personal Data or information about criminal convictions.

Keeping Your Data Accurate

Please keep us informed if your personal data changes during our relationship.

How We Collect Your Data

We collect data from you through:

• Your housebuilder requesting remedial work.

• Direct interactions with you, like phone calls or conversations about remedial work.

Providing data when requested is necessary for the contract or might prevent us from performing remedial work.

How We Use Your Personal Data

We will only use your personal data for the purposes it was collected, including:

• Fulfilling a contract with you or for your benefit.

• Legitimate interests (ours or a third party's) that don't override your rights.

• Legal compliance.

• Registering you as a new customer.

• Managing your relationship with us.

We will notify you if we need to use your data for an unrelated purpose and explain the legal basis for doing so.

Data Retention

We retain your data only as long as necessary for the purposes it was collected, including legal, regulatory, tax, accounting, or reporting requirements. We may retain data longer for potential litigation.

Details on retention periods are available in our retention policy, which you can request by contacting us.

Sharing Your Data

We may share your data with:

• Your housebuilder for remedial work.

• Self-employed contractors for remedial work.

• Accountants, tax advisors, or HMRC for tax compliance.

• Legal advisors for legal claims.

• IT and system administration service providers.

All third parties must respect the security of your data and process it only for specified purposes in accordance with our instructions.

Data Security

We have appropriate security measures to prevent unauthorized access, use, alteration, or disclosure of your personal data. We limit access to those who need it for business purposes and have a duty of confidentiality.

We have procedures to deal with suspected data breaches and will notify you and any applicable regulator when required.

International Transfers

We do not transfer your personal data outside the European Economic Area.

Your Rights

Under certain circumstances, you have rights under data protection laws regarding your personal data:

• Access Request: You can request a copy of your personal data and confirmation of lawful processing.

• Rectification: You can request correction of inaccurate or incomplete data.

• Erasure: You can request deletion of your data where there is no compelling reason for us to keep it.

• Restriction of Processing: You can request us to suspend processing of your data in specific situations.

• Data Portability: You can request a transfer of your data to you or a third party in a structured format. (Applicable to automated information you initially provided consent for us to use or information used to perform a contract with you.)

• Withdrawal of Consent: You can withdraw consent at any time, though this may affect our ability to provide certain services.

Further Information

You can find more information about your rights at the Information Commissioner's Office website (www.ico.org.uk).